Information Regarding Deliveries
The minimum order for deliveries is €35, with a fee of €10 excl. VAT (€11.80). No orders can be done if the amount is less than €35. In special cases we will be required to send more than one delivery person (if items are too bulky and heavy). In this case, we reserve the right to charge an extra €15eur. This rarely happens and we will always contact you to let you know of any changes.
Our Driver will call you and leave your purchase outside your door at street level. We are not able to bring item inside or take them up any kind of stairs.
Orders will be prepared during weekdays only. They cannot be prepared on weekends or Public Holidays.
We usually delivery within 2 to 4 working days. However, we might take up to 6 days or more depending on the availability of the products you’ve ordered.
Please do not indicate a period or a time you would like the delivery to happen, as we cannot promise a fixed time frame.
We kindly ask you to be patient with us, we will process your delivery as soon as we possibly can. For any questions about your order after it was placed, please email us on [email protected] with your order number and we will get back to you as soon as possible.
When entering details on checkout;
1. Door number and name are mandatory.
2. Nearest landmark ex church, bus stop are very helpful.
3. Receipts contact number of the person expecting the goods at their site are needed. This is important as without communication we cannot deliver.